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Community Oil Group Information

 

E-Mail Scams Alert

During the Covid-19 outbreak, criminal E-mail scammers have been particularly active. 

Please be aware of scammers possibly attacking our oil group e-mails.

Janice Cumberland is our organiser.  Contact details for Janice and ordering arrangements are

Janice has also opened a new members private Facebook group which you can join Here

General Data Protection Regulation (EU)

Your data privacy is important to us.  We need some personal details in our legitimate interest to read and store your messages so that we can respond in the way you would expect to obtain your oil delivery.  Oil suppliers will have their own policies.  In membership of the group it is deemed you have given us consent for this.  Should you wish to check, amend or delete any such personal information held please contact us using

Background 

You will be aware that several Tynedale communities are now running successful oil buying groups and reducing the cost of domestic fuel oil from this area's suppliers. If you are interested in making such savings by joining a Haydon Bridge Development Trust organised group or require further information, please forward your contact details by e-mail to me Janice Cumberland at: 

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There is no obligation for you to become a member or make a purchase, if you join the group.  We always welcome new members to our group. For new members I will need name, address with postcode, telephone, email address and if there are any special instructions to access their oil tank. If you know someone who doesn't have access to the Internet, please email me and we can arrange to add them to our database and I can contact them by telephone. So as a reminder and for the benefit of any new members this is how it works:

 

  • The minimum order is 500 litres.  You will receive 3 e-mails before the closing date. This is normally the 1st Tuesday of the month in February, May, August and November.  I’ll send a ‘message received’ email to each member placing an order at the same time as I enter their details on the spreadsheet.  
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  • IF YOU DO NOT RECEIVE A ‘MESSAGE RECEIVED’ EMAIL FROM ME, IT MEANS THAT I DON'T HAVE YOUR ORDER!  
  • You will then be notified of the supplier, the price and delivery date window (no specific delivery date will be given unless you have asked to be contacted for access). When you receive your oil, a delivery note will be put through your door and you will receive an invoice via your email. (see Suppliers terms below).
  • Please plan your oil ordering. If you are genuinely running out or run out of oil, we can put an urgent note on your order, before its sent to the supplier. 

Problems with the delivery or payments should be directed to the supplier.

Suppliers terms 


Suppliers give different credit terms; some give as long as 30 days and others as few as 7 days.  Please always check the invoice to make sure you don't end up paying more than you need to. Credit card companies levy a 2% surcharge on all suppliers and this is passed on to customers. There is no charge for using other payment methods, i.e. cheque, debit card, bank transfer or direct debit.

 

Watchman

Do you have a Watchman tank level monitor?  Battery flat?  Watch this:

 

 

 

 

 

 

 

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